Policy
Shipping
package & ship with care
Shipping Expectation
🗓 Order Placed -> 📦 Order Received
Est. Delivery Date = Order Date + Est. Processing Time + Est. Delivery Time
General Summary
We offer free-shipping service worldwide. When we first ship to a new country, it will take a bit longer to figure out the logistics. But no worries, your orders are in good hands. We will make sure your orders are delivered safe and sound.
Processing Time
We will process and package 📦 your order within 3 business days, unless it is a special conditioned item.
- 1-3 days for in-stock products
- 8-15 days for special condition products (see below for more info about special condition products)
- Custom Orders May Take Longer
Delivery Time
If your order contain the "in stock" and "special condition" items, they will be ship separately as soon as they are available
- 5-10 business days for "in stock" items
- 20-30 days for "special condition" items
Estimated delivery time is a reference that represent our average shipping time and cannot be guaranteed. 🗒️ Please keep in mind that we hand packages over to the shipping company for delivering them! Not all circumstances are under our control.
You'll get a confirmation right after you place your order and another one with your tracking number once it's on its way! Tracking may take 2-5 days to start. If you need any help, just drop us an email.
Special Conditions
Made-to-Order Items
We have some handmade 🧵 products and customizable products that are made-to-order. It means we will only make it after an order is placed. We will try our best to get you order out asap. But if you need your order made in a certain time, please reach out first before placing your order.
Pre-order Items
Pre-order items are either products we are preparing to launch, or preparing to restock. We aim to restock our popular products about every 10 days~ So if the item you like is out-of-stock, just pre-order & enjoy 15% off while waiting 🥳
Holiday Items
Although we work hard to process your order ASAP, it is always good to PLAN AHEAD to avoid shipping delays for Holiday Shoppings! If there is a substantial delay from the average shipping time, we will notify you via email. 🎂🎇🎃👻🎄
Oversized Items
Oversized items, such as cat trees and furniture, they are mostly fulfilled through sea freights ⛴️. They do incur longer shipping time. And your orders' tracking will only be available when they arrived at the port of your country and handed to local shipping carrier.
Duties & Taxes
Although we offer free shipping worldwide, Custom Duties & Taxes are not free. Shipments from all of our locations are delivered duty unpaid.
These custom & taxes are your responsibility, not ours. Just keep in mind that customs & import taxes aren't part of your order payment, and we won't receive the charges. They are charged once the package reaches its destination country. The carrier will usually collect them for your local government.