Shipping Worldwide

Current Processing Time 1 week

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Policy

Shipping

package & ship with care

Shipping Expectation

🗓 Order Placed -> 📦 Order Received

Est. Delivery Date = Order Date + Est. Processing Time + Est. Delivery Time

General Summary

Shipping Calculated based on weight after you entered your shipping address.

Processing Time

We will process and package 📦 your order within 3 business days, unless it is a special conditioned item.

  • 1-3 days for boutique products
  • 8-15 days for special condition products (see below for more info about special condition products)
  • Custom Orders May Take Longer

Delivery Time

If your order contain the "in stock" and "special condition" items, they will be ship separately as soon as they are available

  • 5-10 business days for "boutique" items
  • 10-15 days for "special condition" items

Estimated delivery time is a reference that represent our average shipping time and cannot be guaranteed. 🗒️ Please keep in mind that we hand packages over to the shipping company for delivering them! Not all circumstances are under our control.

You'll get a confirmation right after you place your order and another one with your tracking number once it's on its way! Tracking may take 2-5 days to start. If you need any help, just drop us an email or DM us on Instagram.

Boutique Products

Boutique Products are all the cute pet products or pet themed products we sourced in China and loved for ourselves. Right now we are using 3rd party fulfillment center to fulfill our order for those boutique products.

Special Conditions

Handmade Items

Our handmade 🧵 products are either stocked or made-to-order. It means as long as we have access to the fabric, we will made it when it is out of stock. We will try our best to get you order out asap. But if you need your order made in a certain time, please reach out first before placing your order.

Customized Items

Customized Items are made to order only. So it will take more time to be shipped out. And all customized items are non-refundable 🥳

Duties & Taxes

It is important to note that Custom Duties & Taxes are different in each country. Shipments from all of our locations are delivered duty unpaid.

These custom & taxes are your responsibility, not ours. Just keep in mind that customs & import taxes aren't part of your order payment, and we won't receive the charges. They are charged once the package reaches its destination country. The carrier will usually collect them for your local government.

FAQ