Policy
Shipping
package & ship with care
Shipping Expectation
🗓 Order Placed -> 📦 Order Received
Est. Delivery Date = Order Date + Est. Processing Time + Est. Delivery Time
General Summary
Shipping Calculated based on weight after you entered your shipping address.
Processing Time
We will process and package 📦 your order within 3 business days, unless it is a special conditioned item.
- 1-3 days for boutique products
- 8-15 days for special condition products (see below for more info about special condition products)
- Custom Orders May Take Longer
Delivery Time
If your order contain the "in stock" and "special condition" items, they will be ship separately as soon as they are available
- 5-10 business days for "boutique" items
- 10-15 days for "special condition" items
Estimated delivery time is a reference that represent our average shipping time and cannot be guaranteed. 🗒️ Please keep in mind that we hand packages over to the shipping company for delivering them! Not all circumstances are under our control.
You'll get a confirmation right after you place your order and another one with your tracking number once it's on its way! Tracking may take 2-5 days to start. If you need any help, just drop us an email or DM us on Instagram.
Boutique Products
Boutique Products are all the cute pet products or pet themed products we sourced in China and loved for ourselves. Right now we are using 3rd party fulfillment center to fulfill our order for those boutique products.
Special Conditions
Handmade Items
Our handmade 🧵 products are either stocked or made-to-order. It means as long as we have access to the fabric, we will made it when it is out of stock. We will try our best to get you order out asap. But if you need your order made in a certain time, please reach out first before placing your order.
Customized Items
Customized Items are made to order only. So it will take more time to be shipped out. And all customized items are non-refundable 🥳
Duties & Taxes
It is important to note that Custom Duties & Taxes are different in each country. Shipments from all of our locations are delivered duty unpaid.
These custom & taxes are your responsibility, not ours. Just keep in mind that customs & import taxes aren't part of your order payment, and we won't receive the charges. They are charged once the package reaches its destination country. The carrier will usually collect them for your local government.